Privacy Policy

This Privacy Policy explains how DeliverX ("we", "us") collects, uses and protects your information when you use the DeliverX mobile app, whether you order deliveries as a customer or complete them as a driver.

1. Information we collect

Account information

• Your name, email address, phone number and password (stored encrypted) when you create an account.
• If you sign in with Google or Facebook, we receive your name, email address and account ID from that provider. We do not receive your password, friends list or posts, and we never post on your behalf.
• A profile photo, if you choose to upload one.

Order information

• What you order, pickup and delivery addresses, map coordinates, notes, prices and delivery fees.
• Photos of items and purchase receipts added during an order.
• Ratings and comments you leave after a delivery.
• Your saved addresses and recent place searches, so you can reuse them.

Location

• Customers: your device location, only when you allow it, to help you pick a delivery address on the map.
• Drivers: your precise location while you are online, including while the app is in the background, so the dispatch team can assign nearby orders and customers can follow their delivery. Location sharing stops when you go offline or log out.

Driver information

• Driving license, vehicle documents and plate number provided to the delivery company you work with.
• Cash collected and settlement records for completed orders.

Device information

• A push notification token and your device platform, so we can send you order updates.
• Basic technical data such as IP address and request logs, used to keep the service secure and working.

2. How we use your information

• To create and secure your account and let you sign in.
• To place, dispatch, track and complete deliveries.
• To send notifications about your orders.
• To calculate prices, fees and driver settlements.
• To provide support, prevent fraud and improve the service.

We do not sell your personal information and we do not use it for advertising.

3. Who we share it with

• The delivery company that operates your orders, to dispatch and manage them.
• Your driver or customer: a driver sees the customer's name, phone number and delivery address for an order they handle; a customer sees the driver's name, phone number and live location during the delivery.
• Service providers that help us run the app: Google (Maps, Places and Sign-In), Meta (Facebook Login), Expo and Firebase (push notifications), and our hosting provider. They may only use the data to provide their service to us.
• Authorities, when the law requires it.

4. How long we keep it

We keep your personal information while your account is active. When you delete your account, we delete your personal information straight away. Order and payment records are kept for accounting and legal reasons, but they are no longer linked to your name, email or phone number.

5. Deleting your account and data

You can delete your account at any time from the app, from your Facebook settings if you signed in with Facebook, or by contacting us. See how to delete your data for step-by-step instructions.

6. Your choices

• You can view and update your profile in the app.
• You can turn off location access or notifications from your device settings. Some features, such as live tracking for drivers, will not work without them.
• You can ask us for a copy of your data or to correct it.

7. Security

We use encrypted connections (HTTPS), store passwords encrypted and limit access to personal information to people who need it. No system is perfectly secure, so please keep your password private.

8. Children

DeliverX is not intended for children under 13, and we do not knowingly collect information from them.

9. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above and, for important changes, let you know in the app.

10. Contact us

If you have questions about this policy or your data, contact the delivery company that operates your orders.